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Privacy Policy

Astra Roofing • astraroofingtx.com

1. Introduction

Astra Roofing ("Astra Roofing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through astraroofingtx.com (the "Site"), how we use it, how we protect it, and the choices you have regarding your information.

By using the Site or submitting information through any form on the Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you submit a contact or estimate request form on the Site, we may collect:

  • Full name
  • Phone number
  • Email address
  • Zip code / postal code
  • Any message or project details you provide
  • Consent status for SMS/text communications

We may also automatically collect certain technical information when you visit the Site, including your IP address, browser type, device information, pages visited, and referring URLs, typically through cookies or similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

  • Respond to inspection, estimate, and service requests
  • Contact you by phone, email, or text message regarding your inquiry or project
  • Schedule appointments and send appointment reminders
  • Send updates related to services you have requested
  • Improve our Site, services, and customer communications
  • Comply with legal obligations and enforce our agreements

We do not sell your personal information to third parties.

4. SMS / Text Messaging Communications

If you provide your phone number and opt in via the checkbox on our contact form, you consent to receive text messages (SMS/MMS) from Astra Roofing at the number provided, including appointment reminders, project updates, and other service-related communications.

  • Message frequency varies based on your interactions with us.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • You may opt out at any time by replying STOP to any text message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.
  • Reply HELP at any time for assistance, or contact us directly at +1 (956) 201-7328.
  • Consent to receive text messages is not a condition of purchasing any goods or services.
  • Carriers are not liable for delayed or undelivered messages.

Mobile phone numbers and SMS opt-in information are never shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Tracking Technologies

The Site may use cookies, pixels, and similar technologies to understand how visitors use the Site and to improve functionality. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.

6. How We Share Your Information

We may share your information with:

  • Service providers who help us operate our business, such as customer relationship management (CRM), scheduling, and communication platforms (for example, GoHighLevel), under confidentiality obligations
  • Professionals or contractors directly involved in fulfilling your service request
  • Authorities, when required to comply with a legal obligation, court order, or governmental request

We do not sell, rent, or trade your personal information, including phone numbers and SMS opt-in data, to third parties for their own marketing purposes.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

You may:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP
  • Opt out of marketing emails using the unsubscribe link included in those emails

To exercise any of these rights, contact us using the information in Section 12 below.

10. Children's Privacy

The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

  • Astra Roofing
  • Phone: +1 (956) 201-7328
  • Email: contact@astraroofingtx.com
  • Address: 1304 East Adams Street, Brownsville, TX